This policy applies to orders placed in the United States and the United Kingdom. It is intended to clarify our shipping policies and procedures. Please read it carefully before placing an order in our store.

Shipping, processing and order times

• Final order time: 5:00 PM (GMT+01:00)
• Order processing time is  1-3 business days (Monday to Friday)
• Typically, deliveries take between 5 and 9 business days (Monday to Friday)
• Shipping costs: Free delivery on every order, with no minimum spend and no surcharge at any stage.
• Return postage is the one cost that is not ours: on a change-of-mind return you post the parcel to our returns centre in Ningbo, China, at your own expense — typically £12–£25, two to four weeks in transit. On anything faulty, damaged or incorrect we pay, and we send you a prepaid label.

Cancellation of order

Orders are processed shortly after they are submitted. You can cancel free of charge at any time before the order is handed to YunExpress. That is the whole rule, and there is no separate deadline. Whether or not we manage to stop it, cancelling costs you nothing: if we catch it in time you are not charged, and if we do not, we pay the return postage. Handover usually happens about three hours after you order, so email us quickly and we will confirm whether yours was stopped. If it had already gone, it will be delivered and you can return it under our Refund Policy — and because you asked before dispatch, we pay the return postage in that case.

Order tracking

A tracking number will be created once your order has shipped. Please provide a specific email address to track your order. Click here to track your package.

Change of address/telephone number

If you wish to change the phone number or address provided when ordering, please contact us as soon as possible before shipping. Before dispatch we change it free of charge.

Once the order has been shipped we cannot change it, and what happens next depends on where the parcel ends up. If it is returned to us undelivered, we refund it in full or send it again to the corrected address, whichever you prefer, and we pay the postage either way. If it is delivered to the old address, the order is complete and a replacement is a new order at the normal price — but tell us anyway, because we would rather look at it with you first.

Order tracking issues

Tracking usually takes 1–3 business days to start updating after dispatch, and a parcel occasionally arrives without the tracking ever moving. So a quiet tracking page in the first few days is normal.

If tracking has not moved after that, or a parcel is marked delivered and you do not have it, contact us first — email support@valedrian.com with your order number and we will open the enquiry with YunExpress on your behalf and stay with it until it is resolved. You do not have to deal with the carrier yourself.

If you would rather check directly, YunExpress tracking is at yuntrack.com and their customer service is at service@yunexpress.com. Either way, tell us as well — the order is our responsibility, not yours to chase.

Shipping area
We only ship to the United States and the United Kingdom.