FAQ

What is your return and refund policy?

We offer a 30-day return window starting from the day you receive your order. Items must be unused and in their original packaging to be eligible for a refund. To start a return, email us at support@valedrian.com with your order details. Once your return is approved, you will receive instructions on where to send the package. Customers are responsible for the cost of returning the item. Refunds are issued to your original payment method within 14 days of receiving the return. Defective products are replaced free of charge upon providing photographic evidence. We do not offer exchanges; please place a new order if you need a different item. Orders can be cancelled within 3 hours of purchase as long as the order has not entered the packing or shipping stage.

How long does delivery take and what are the shipping costs?

We ship orders within the United States and the United Kingdom. Processing time is typically 1–3 business days, and delivery takes between 5 and 9 business days. We offer free shipping on all orders. You will receive a tracking number once your order ships. If you need to change your address or telephone number, please contact us before the order is shipped.

Do you ship internationally?

At this time we ship only to addresses within the United States and the United Kingdom.

What payment methods do you accept?

We accept major payment methods including Visa, MasterCard, American Express, Maestro, Apple Pay and Google Pay. You can select your preferred payment method during checkout. Additional fees may apply depending on the chosen method, and any costs will be clearly displayed before you confirm your purchase. We do not accept cash on delivery or bank transfer.

How can I cancel my order?

Because orders are processed quickly, cancellation requests must be made within 3 hours of placing your order and before the order enters the packing or shipping stage. To cancel an order, please email us at support@valedrian.com with your order number.

How is my personal information used?

We collect limited personal information such as your contact details, payment information, account details, transaction history and device data when you use our services. This information is used to process your orders, provide and improve our services, communicate with you, ensure security, and comply with legal obligations. We also use your data for marketing purposes when you have given consent. For more details, please review our Privacy Policy.

Do you use cookies?

Yes. We use cookies to optimize website functionality, analyze performance, and provide a personalized experience. Some cookies are essential and cannot be disabled. You can manage your cookie preferences via the cookie banner on our website. For more details, see our Cookie Policy.

What taxes or duties apply to my order?

Shipping, taxes, and discount codes are calculated at checkout. Any applicable costs will be shown before you confirm your purchase.

How do I return a defective or wrong product?

If you receive a defective item or an item that differs from what you ordered, please contact us at support@valedrian.com with your order number and photographic evidence. We will arrange a replacement or refund at no cost to you.

How can I contact you?

You can reach our customer service team via email at support@valedrian.com or by phone at +31613594418. Our support hours are Monday to Friday: 09:00 AM to 06:00 PM (GMT+1) and Saturday and Sunday: 10:00 AM to 05:00 PM (GMT+1).

Where can I find your legal documents?

Links to all of our legal documents can be found at the bottom of our site under the “Legal” section. This includes our Refund Policy, Shipping Policy, Privacy Policy, Terms of Service and other policies.

Contact information

Valedrian is operated by JJ Business (The Netherlands). Trading ID: 865322351.
Address: Punterstraat 21, 8081KA Elburg, The Netherlands
Email: support@valedrian.com
Phone: +31613594418

Customer service hours:
Monday to Friday: 09:00 AM to 06:00 PM (GMT+1)
Saturday and Sunday: 10:00 AM to 05:00 PM (GMT+1)

We aim to reply to your email within 1 business day.