Important Information:
30 day return period
10 days to process refunds
No restocking fees

We offer a 30 day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To qualify for a return, the item must meet the following conditions:

• The product is in original condition and has not been used beyond what is necessary to inspect it, as you would in a physical store
• Unwashed and free from damage or excessive wear
• All original tags must be attached where applicable
• Returned in the original packaging where reasonably possible
• Accompanied by the order confirmation or proof of purchase

We reserve the right to apply a reduction in the refund amount if the item shows signs of handling beyond what is necessary to establish its nature, characteristics, and functioning, in accordance with UK consumer law.

How to Start a Return

You can initiate a return quickly and easily through our online return portal. The return portal allows you to submit your return request, select the reason for return, and receive further instructions.

Alternatively, you may contact us at support@valedrian.com to initiate a return.

Returns must be sent to:

JJ Business
Punterstraat 21
8081 KA Elburg
Netherlands

We strongly recommend initiating your return through the return portal or contacting us before sending any items back to ensure your return is processed correctly. Returns sent without prior contact may experience delays in processing.

If your return is approved, we will provide a return label (if applicable) and detailed instructions for sending your item back.

Return Costs

Unless otherwise stated, the customer is responsible for the cost of returning items.

In cases where you cancel your order within the statutory 30-day cooling-off period, we will refund the product price and the standard outbound delivery costs. Return shipping costs remain the customer's responsibility, unless the return is due to an error on our side.

Return shipping charges are not refunded, except in cases where you receive a faulty, damaged, or incorrect item.

If we have sent the wrong product or the item arrives damaged or defective, please contact our customer service before sending anything back. In those cases, we will provide instructions and cover or refund the reasonable return shipping costs.

We do not charge any handling or restocking fees. Any costs related to postage, packaging, or optional tracking or insurance selected by the customer remain the customer's responsibility, unless the return is due to our error.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible after delivery. We will assess the issue and provide an appropriate resolution.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Underwear or items that fall under hygiene-sensitive categories, where applicable

If you are unsure whether your item qualifies for return, please contact our support team before sending it back.

Exchanges

If you wish to exchange an item, the fastest way is to return the original item. Once your return is accepted, you may place a new order for the desired product.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional processing time.

If you have not received your refund within 15 business days after approval, please contact us at support@valedrian.com

Storename: Valedrian
Company name: JJ Business
Address: Punterstraat 21, 8081 KA Elburg, Netherlands
VAT number: NL865322351B01
Phone: +31613594418
Email: support@valedrian.com
Contactform: Click here
Support hours: Monday to Friday, 09:00-17:00 CET